We're here to help! Find answers to common questions or get in touch with our team.
support@bookora.com.au
We typically respond within 24 hours.
Open Bookora → Profile → Help & Support
Simply browse businesses near you, select a service, choose an available time slot, and confirm your booking. Payment is processed securely through the app.
Go to your Bookings tab, find the appointment, and tap "Cancel" or "Reschedule". Note that cancellation policies vary by business.
Refunds are processed according to each business's cancellation policy. If you cancel within the allowed timeframe, you'll receive a full refund to your original payment method.
Download Bookora, sign up as a Business, and follow the setup wizard to add your services, time slots, and connect your Stripe account for payments.
Go to Profile → Edit Profile to update your name, phone number, and other details.
Yes! We use Stripe for payment processing, which is PCI-DSS compliant. Your card details are never stored on our servers.